FAQs

At your hotel or apartment (Lisbon center only).
If we are unable to access or stop on your street with the van (historic districts), we will inform you of a walking distance meeting point.

Please be ready at the appointed time. However, we will always allow a five minute “period of grace”.

No Map Tours operates all year round, come rain or shine.

Sure.

Prices are final and there is no additional cost, as long as the luggage fits in the reserved vehicle. Price is per vehicle.

Mercedes E-Class stationwagon or similar (1 to 2 persons) with air conditioning
Mercedes Tourer or similar (3 to 7 persons) with air conditioning

Yes, free of charge.
If they are under 7 years old or less than 1,35m high, please inform us for the vehicle to go provided with approved chairs.
To choose the appropriate vehicle, please consider children as a passenger.

To receive a full refund, travelers may cancel up to 24 hours before the tour/transfer start time in the local timezone. No refunds will be given after that time period.

No, we’re afraid not. For no-show, no refunds will be given.

You can book any of our tours or transfers online.
For all bookings, full payment by credit card or PayPal is required.

No, not at all... And we also don't charge booking or credit card fees.

Indeed. Bookings of three or more tours or transfers has a 10% discount.