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FAQs

Frequently Asked Questions

Tours

- Private Tour - just you and your party, up to 7 people, plus the guide.
- Small Group Tour - shared by up to 7 people plus the guide.
At your hotel or apartment (Lisbon center only).
If we are unable to access or stop on your street with the van (historic districts), we will inform you of a walking distance meeting point.
Please be ready at the appointed time. However, we will always allow a five minute “period of grace”.
No Map Tours operates all year round, come rain or shine.

Transfers

Prices are final and there is no additional cost, as long as the luggage fits in the reserved vehicle. Price is per vehicle.
Peugeot 308 sw or similar (1 to 2 persons) with air conditioning
Mercedes Tourer or similar (3 to 7 persons) with air conditioning
Yes, free of charge.
If they are under 7 years old or less than 1,35m high, please inform us for the vehicle to go provided with approved chairs.
To choose the appropriate vehicle, please consider children as a passenger.

Travel Health

Face masks are required for travelers (provided) and staff.
See all safety measures taken by No Map Tours.
Yes. No Map Tours holds the certifications Safe Travels, awarded by the World Travel & Tourism Council, and the Clean & Safe 2021 Stamp, by the Turismo de Portugal.
The certifications are for the tourism businesses and tour operators that commit to complying with the guidelines of the National Health Authority.

Terms and conditions

Full refund for cancellations up to 24hrs prior to your tour departure.
For cancellations made less than 24hrs, no-show or last minute cancellations, the 30% deposit will not be refunded.
No, we’re afraid not. For no-show, the 30% deposit will not be refunded.

Reservations

You can book any of our tours or transfers online.
For all reservations, a 30% deposit is required. Balance is due during the trip by cash, debit or credit card (Visa, Mastercard, UnionPay).
No, not at all... And we also don't charge booking or credit card fees.
Indeed. Bookings of three or more tours have a 10% discount. Transfers not included.